Frequently Asked Questions
Everything you need to know about our organic beauty solutions.
Are Indus Valley products 100% organic and chemical-free?
Yes, we specialize in organic and botanical formulations. Our products are free from harmful chemicals like ammonia, PPD, and parabens, ensuring a safe and natural beauty experience.
How long does shipping take for domestic orders?
Domestic orders are typically processed within 24-48 hours and delivered within 3-5 business days, depending on your location.
What is your return and exchange policy?
We offer a 7-day return policy for unused and unopened products if they are received in a damaged condition or if the wrong item was delivered.
Do you offer international shipping?
Yes, Indus Valley ships to over 60 countries worldwide. Shipping costs and delivery timelines vary based on the destination country.
Are your products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; none of our products are tested on animals, and the majority of our range is 100% vegan.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes.